Instant AI answers
Hybrid semantic and keyword retrieval over your documents, with per-answer confidence scoring.
AI support that knows when to hand over to a human
Your documentation,
Your documentation,
answering customers 24/7
Customer support, taken off your hands.
Upload your docs and get a branded AI support agent on your own domain in minutes. It answers with knowledge from your documentation, tells you how confident it is, and brings in your team the moment a customer needs a person.
14-day free trial · no card required
Live in three steps
No training runs, no integrations to build. If you have documentation, you have a support agent.
1
Upload your docs
PDFs, Word, Excel, Markdown or plain text - or point it at web pages, which stay in sync as they change. Everything is split intelligently, tagged automatically and indexed for retrieval.
2
Brand your agent
Name it, set its tone, give it your logo. Serve it from you.handover.support or your own domain with automatic SSL.
3
Let it answer
Customers chat instantly - no account needed. The AI answers from your docs, scores its own confidence, and escalates to your team when it should.
Answers you can trust
An AI that knows what it doesn't know
Every answer is generated only from your documentation using hybrid semantic and keyword retrieval - not from the model's imagination. Each response carries a confidence score, and when confidence drops below your threshold the conversation is routed to your team automatically, with the customer kept informed.
- Grounded in your documents, with per-answer confidence scoring
- Automatic human handover when the AI isn't sure - or on request
- Customers rate answers, so you can see exactly what works
Built for your team
A real helpdesk behind the AI
When conversations reach your team, they land in a live inbox that updates in real time. Priorities set response-time targets, internal notes stay invisible to customers, and canned replies keep answers consistent.
Priorities & SLAs
Urgent to low, each with a response-due clock and breach alerts.
Internal notes
Discuss privately inside the conversation - customers never see them.
Canned replies
One-click snippets for the questions your team answers every day.
Email notifications
Staff alerted on handover; customers notified on resolution.
A knowledge base that learns
The more you answer, the less you have to
Every handover is a gap in your documentation. When your team resolves one, Handover distils the exchange into a clean, reusable answer - categorised, de-duplicated and stripped of personal details - and files it into the knowledge base automatically. The next customer who asks gets an instant AI answer instead of a queue.
- Human answers become organised knowledge - Subscriptions, Password & Login, whatever your customers ask about
- Personal details stripped out and repeat questions de-duplicated automatically
- Fully transparent - review or remove anything the AI has taught itself
Your brand, your domain
Support that looks like you built it
Every agent gets its own support portal - your logo, your colours, your greeting. Serve it from a subdomain in seconds, or point support.yourcompany.com at us and we verify ownership and issue SSL certificates automatically.
- Custom domains with verified ownership and automatic certificates
- Bring your own single sign-on: Google, Microsoft, Okta or any OIDC provider
- Customers chat without creating an account - zero friction
Everything a support team needs
Not just a chatbot - a complete helpdesk with the AI built in, not bolted on.
Know exactly how support is performing
Resolution rates, satisfaction scores, AI confidence, token spend and the documents doing the heavy lifting - all in one reports view.
24/7
instant first response
~5s
typical time to a full answer
5 min
from docs to live agent
100%
of answers from your docs
Simple pricing
One flat price for your whole team. No per-seat charges, no per-answer fees.
Every plan starts with a 14-day free trial — no card required.
Starter
£19/month
- 1 AI agent
- 50 knowledge base documents
- Around 500 AI answers a month
- Branded subdomain
- Unlimited team members
- Human handover, SLAs & reports
Growth
£49/month
- 3 AI agents
- 200 knowledge base documents
- Around 3,000 AI answers a month
- Custom domains + SSL
- Unlimited team members
- Human handover, SLAs & reports
Professional
£179/month
- 10 AI agents
- 2000 knowledge base documents
- Around 15,000 AI answers a month
- Custom domains + SSL
- Unlimited team members
- Human handover, SLAs & reports
Helpdesks like Zendesk charge per agent, per month, plus extra for AI - a five-person team can easily pay hundreds a month before answering a single question. Every Handover plan covers your whole team for one flat price.
Common questions
Will the AI make things up?
Answers are generated only from the documents you upload, and every answer carries a confidence score. When the material doesn't cover a question, the AI says so and hands the conversation to your team instead of guessing.
What happens when a customer needs a real person?
The conversation moves to your team's live queue, your staff get an email, an SLA clock starts based on the priority, and the customer sees that a person is on the way. Your team replies in the same thread - with canned replies and private internal notes.
Does the AI learn from my team's answers?
Yes. When your team resolves a conversation the AI couldn't answer, the exchange is distilled into a reusable question and answer, categorised, and added to the knowledge base - with personal details stripped and duplicates skipped. Learned answers are visible alongside your documents, so you can review or remove anything at any time.
Can we use our own domain and login?
Yes. Point your domain at us and we verify ownership and issue SSL automatically. You can also connect your identity provider - Google, Microsoft, Okta or any OpenID Connect service - so your customers and team sign in with the accounts they already have.
How do you keep our data separate from other companies?
Every organisation's documents, conversations and analytics are isolated - access is checked on every request and real-time update, and your AI only ever reads your own knowledge base.
Give your documentation a voice
Set up your first AI support agent in the time it takes to make a coffee.
Start free trial